Position Information

NY HELPYes

AgencyThruway Authority

TitleService Area Representative; Service Area Representative Trainee 1 or 2

Occupational CategoryOther Professional Careers

Salary Grade17

Bargaining UnitNone listed

Salary RangeFrom $60144 to $91121 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 60%

Schedule

Workweek Variable

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 200 Southern Blvd

City Albany

StateNY

Zip Code12209

Job Specifics

Duties Description Under the general direction of a Supervising Service Area Representative, inspects Thruway restaurants and service area gas stations, including interior and exterior parking areas, service gates, walkways, landscaping, lobbies, gift shops, vending areas, restrooms, and kitchens to check for cleanliness, appearance and conformance to laws, rules, and regulations to health and food service standards; prepares reports on practices and policies affecting all aspects of service area; prepares recommendations regarding improvements to service, safety, and overall customer satisfaction; communicates major sanitary and safety violations to manager’s attention; inspects and monitors gas station ; inspects gasoline bays, sales kiosks, and service truck and gasoline islands; conducts surveys to determine acceptable pricing for automotive products; interviews customers to obtain feedback regarding service area condition; reviews comments with restaurant and gas station managers to correct negative comments; investigates customer complaints concerning all aspects of the service area and enforces contract provisions. Service Area Representatives are responsible for Service Area Operators contract compliance and ensuring customers receive the highest level of customer service.

Minimum Qualifications NY HELPS MINIMUM QUALIFICATIONS:
Journey Level Minimum Qualifications:
Six years of experience in food service management, business management, and/or contract administration. OR

An associate degree in food service management, hotel/restaurant management, business administration, contract administration, or marketing and four years of experience in food service management, business management, and/or contract administration.

Trainee 2 Minimum Qualifications:
Five years of experience in food service management, business management, and/or contract administration. OR

An associate degree in food service management, hotel/restaurant management, business administration, contract administration, or marketing and three years of experience in food service management, business management, and/or contract administration.

Trainee 1 Minimum Qualifications:
Four years of experience in food service management, business management, and/or contract administration. OR

An associate degree in food service management, hotel/restaurant management, business administration, contract administration, or marketing and two years of experience in food service management, business management, and/or contract administration.

License Requirement: Candidates must possess a valid license to operate a motor vehicle in New York State at the time of appointment and continuously maintain it thereafter.

Additional Comments This is a Unit 2 CSEA position. The NYS Thruway Authority offers an extensive benefits package, including but not limited to paid time off, sick leave incentive, membership to the NYS Retirement System, and 90% tuition assistance.


ADDITIONAL PAY INFORMATION:
The salary range for this position includes all applicable annual components of pay which are:
Base Pay: $59,217/Annually
Recruitment & Retention Pay: $7,000


This position may be filled as a traineeship. The starting salaries for this traineeship are outlined below. For current New York State employees, salary is based on the candidate’s salary at the time of hire.
$53,144 (Trainee 1, equated to SG-15)
$56,069 (Trainee 2, equated to SG-16)
$59,217 (Journey Level, SG-17)


ELIGIBILITY FOR EMPLOYMENT:
All potential candidates for this position must be legally eligible to work in the United States at the time of appointment and throughout your employment with the New York State Thruway Authority. If appointed, you will be required to produce documents that verify your identity and authorization to work in the United States, as required by the Federal Immigration Reform and Control Act of 1986, and the Immigration and Nationality Act.

Please be advised, the New York State Thruway Authority does not use eVerify, and we are unable to provide sponsorship for employment visa statuses (i.e. H-1B, Self-Sponsorship, STEM OPT).

The New York State Thruway Authority is an Equal Opportunity Affirmative Action Employer. Diverse candidates are encouraged to apply.

New York State Human Rights Law prohibits discrimination based on age, race, creed, color,?national origin, sexual orientation, military status, familial status, citizen or immigration status, sex, disability, marital status, gender identity or expression, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status. The Thruway Authority is committed to a workplace free from discrimination based on the referenced characteristics and other federal and state protected characteristics.

The New York State Thruway Authority provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Bureau of Accessibility, Equity, Diversity and Employee Engagement at accommodations@thruway.ny.gov or call (518) 471-4321.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Traci

Telephone 518-436-2725

Fax 518-471-5076

Email Address CanvassReply2@thruway.ny.gov

Address

Street 200 Southern Blvd

City Albany

State NY

Zip Code 12209

 

Notes on ApplyingIf interested in this vacancy, please submit a resume and any other documents for proof of eligibility to the contact information in this announcement. You must include the Vacancy ID and Title of the position you are applying for in your email.